Help
Questions, answered
Everything people ask before their first rental. If yours is not here, call or message us and you will get a straight answer.
Still not sure?
We would rather answer a question now than have you find out at handover.
Message on WhatsApp+94 74 159 6212Booking
3 questions
Two to three days is comfortable for most vehicles. For weekends, school holidays, the April new year period and December, book at least two weeks ahead. Wedding cars are usually reserved a month or more in advance.
Delivery and collection are free anywhere in Colombo and the suburbs. Outside that, delivery is charged by distance and quoted before you confirm. Airport handovers are free with any booking of three days or more.
Yes, as long as the vehicle is not already booked after you. Call or message us at least 24 hours before your return time and we will extend at the same daily rate.
Requirements
2 questions
A valid Sri Lankan driving licence, or an international driving permit endorsed by the AA of Sri Lanka if you are visiting. You will also need your NIC or passport, and to have held your licence for at least one year. You upload photos of your ID and licence when you book, and bring the originals to handover.
Additional drivers can be added at no cost, but they must be named on the agreement and present their licence at handover. An unnamed driver invalidates the insurance.
Payment & deposit
3 questions
Each vehicle has its own security deposit, shown on its page. It is paid at handover and returned within two working days of the vehicle coming back, less any extra kilometres, missing fuel, traffic fines or damage.
Cash or bank transfer. We do not take cards. Corporate customers on a lease are invoiced monthly on 30-day terms.
Once a booking is confirmed, the rental charge is not refundable. That covers cancellations, no-shows and vehicles returned early. The security deposit is separate: it is returned after the vehicle comes back, less any deductions.
The vehicle
4 questions
Yes. Every vehicle carries comprehensive insurance in the daily rate. In an accident your liability is capped at the policy excess, which depends on the vehicle and is written on your rental agreement before you drive. Damage from drink-driving, driving without a valid licence or off-road use is not covered.
Call the 24-hour number on the key fob. We send roadside assistance and, if the vehicle cannot be fixed where it stands, we deliver a replacement to you anywhere on the island at no charge.
Yes. Every hire includes 100 km for each day of the rental, so a three-day hire includes 300 km. Every kilometre beyond that is charged at the vehicle's extra-kilometre rate, shown on its page. We read the odometer together at handover and on return.
Every vehicle is handed over full and should be returned full. If it comes back short we charge the fuel at pump price plus a small refuelling fee.